FAQ

Where are you located?

Currently, Mooch’s goods really are homemade since we don’t have a store (just yet). They are made in Vancouver, B.C. by Megan, who is FoodSafe Certified!

How can I make my payment?

Mooch accepts etransfers and credit cards via Square.

Is everything “made from scratch”?

Absolutely, you won’t find Betty Crocker in this kitchen! All of Mooch’s goodies are made and mixed by hand in small batches. Like Mooch’s tagline, everything is “mixed by hand and made with love”.

Can I adjust the amount of sugar in the cake or buttercream?

Since sugar plays many roles in baking other than just making things sweet, we are not able to decrease the amount of sugar without sacrificing flavour/texture. For this reason we have tested and tweaked our recipes to be well balanced in flavour from the cake to the filling.

Do you make wedding cakes? What about smaller cakes?

We do! It’s the newest addition to Mooch, since she was recently married. Generally, we take a select number of wedding per month in order to devote enough time and attention to each event and make it a day to remember. A $75 non-refundable deposit is required to secure your date.

Since we create all our cakes from scratch, we prioritize wedding and special occasion cakes (tiered). We would love to create a 4″ or 6″ cake for your event when our schedule permits.

How much can I expect to spend on my custom cake?

Pricing depends on the intricacy of the design, and the flavour. As a rough guideline, a simple cake can be as budget friendly as $4/guest. Our tiered cakes start at around $200 for a Mini Two Tier (4,6″) for 18 servings. We always include delivery and set up of your tiered cake because we are just as invested in your cake making it to the destination as you are. 

How early do I need to place my order?

Your order is very important to Mooch which is why we like to have ample time to make your order special.

For a customized cake (including wedding cakes), it is best to secure your date 6-9 months in advance during the summer peak season, and 2-4 months in the winter/spring low season.

For a cake from our Mini Cake Series, we can make your cake with just a few days notice! Of course, we book up quickly so please order in advance of your date to ensure we are available.

How can I place an order?

We want to create the perfect order specifically for you! For one of our Mini Cakes (4″,6″, or Cupcakes by the Dozen) you can order online. For custom orders (weddings/tiered cakes) contact us and Mooch will send you an email to work out the details.

How do the cake pick ups work for your Mini Cake Series?

Our cake pick ups are as contact-free as possible and we practice social distancing by having time-slots for pick ups. If you’re running late, please let us know so we can make arrangements. Cakes are chilled to ease with transportation and will come to room temperature while they add to the decor of your event. Our cakes are best enjoyed when the buttercream is at room temperature and cuts like soft butter-yum! Once cakes have been picked up, we are not responsible for any mishaps that may occur to your cake in transportation.

Do you offer delivery for the Mini Cake Series?

Yes! We are happy to provide delivery via Locvl Delivery, a Richmond based company who specialize in handing delicate items for delivery across the lower mainland. Just select your delivery timeframe and leave the recipient’s address in the notes section of your order!

Do you have any Gluten-Free options?

Mooch is working on creating an alternate menu with treats that cater to those with dietary restrictions! We can make any of our cakes gluten-free, and create desserts specially for your event. Like in any kitchen, there is always the chance of cross contamination. However we do our best to keep these to a minimum. Any of our cakes can be made with gluten-free flour.

How long will my cupcakes and cakes last at home?

Well if you have a sweet tooth, not very long! For best results, place them in the fridge and take them out a half hour before serving. They’ll stay fresh for up to 5 days since all goodies are baked right before you pick them up.

I’m getting married and have some specific questions about sizes of cakes/delivery protocols, do you have an FAQ for me?

For sure! Click here for our Wedding & Tiered Cakes FAQ.