FAQ

How does the designing process work?

Our standard height for each tier is 4” tall; three layers of delicious cake and two layers of filling. The flavour of the cake will not be seen unless a “naked” design has been chosen for the cake. We are able to have the cake finished with either the filling or a white buttercream on “naked” cakes- just let us know! For example, a Lemon Raspberry cake would usually have a semi pink finish to it as the filling is a raspberry buttercream. However, we can have the naturally pink raspberry buttercream in the middle of the layers and ensure a white finish to your naked cake. This means any flavour can be chosen for your cake and the design will not be affected!

How can I place an order?

We want to create the perfect order specifically for you! For one of our Mini Cakes (4″,6″, Mini Two Tier or Cupcakes by the Dozen) you can order online. For custom orders (weddings/tiered cakes) contact us and Mooch will send you an email to work out the details.

How can I make my payment?

Mooch accepts etransfers to megan@moochbymegan.com and credit cards via Square.

Is everything “made from scratch”? Can I pick up a cake today?

All of Mooch’s goodies are made and mixed by hand in small batches. Like Mooch’s tagline, everything is “made with love”. Since everything is made from scratch and made to order, we do not have extra cakes sitting around for purchase. We are by appointment only. 

How early do I need to place my order?

For a customized cake (including wedding cakes), it is best to secure your date 6-9 months in advance during the summer peak season, and 2-4 months in the winter/spring low season.

For a cake from our Mini Cake Series, we can make your cake with just a few days notice! Of course, we book up quickly so please order in advance of your date to ensure we are available.

Where are you located?

Currently, Mooch’s goods really are homemade since we don’t have a store (just yet). They are made in Vancouver, B.C. by Megan, who is FoodSafe Certified! We do have access to a commissary, however when possible we prefer to create our items in our personal kitchen as the commissary can be very crowded. 

Can I adjust the amount of sugar in the cake or buttercream?

Since sugar plays many roles in baking other than just making things sweet, we are not able to decrease the amount of sugar without sacrificing flavour/texture. For this reason we have tested and tweaked our recipes to be well balanced in flavour from the cake to the filling.

Do you make wedding cakes? What about smaller cakes?

We do! Generally, we take a select number of weddings per month in order to devote enough time and attention to each event and make it a day to remember. A $75 non-refundable deposit is required to secure your date.

Since we create all our cakes from scratch, we prioritize wedding and special occasion cakes (tiered). We would love to create a 4″ or 6″ cake for your event when our schedule permits.

How much can I expect to spend on my custom cake?

Pricing depends on the intricacy of the design, and the flavour. As a rough guideline, a simple cake can be as budget friendly as $8/guest. Our tiered cakes start at around $200 for a Mini Two Tier (4,6″) for 18 servings. We always include delivery and set up of your tiered cake because we are just as invested in your cake making it to the destination as you are. 

How do the cake pick ups work for your Mini Cake Series?

Our cake pick ups are as contact-free as possible and we practice social distancing by having time-slots for pick ups. If you’re running late, please let us know so we can make arrangements. Cakes are chilled to ease with transportation and will come to room temperature as they add to the decor of your event. Our cakes are best enjoyed when the buttercream is at room temperature and cuts like soft butter-YUM! Once cakes have been picked up, we are not responsible for any mishaps that may occur to your cake in transportation so please take caution when transporting your cake.

Do you offer delivery for the Mini Cake Series?

Yes! We are happy to provide delivery via Locvl Delivery, a Richmond based company who specialize in handling delicate items for delivery across the lower mainland. 

Do you have any Gluten-Free options?

Mooch is working on creating an alternate menu with treats that cater to those with dietary restrictions! We can make any of our cakes gluten-free, and create desserts specially for your event. Like in any kitchen, there is always the chance of cross contamination. However we do our best to keep these to a minimum. Any of our cakes can be made with gluten-free flour.

How long will my cupcakes and cakes last at home?

Well if you have a sweet tooth, not very long! For best results, place them in the fridge and take them out an hour before serving. They’ll stay fresh for up to 5 days since all goodies are baked right before you pick them up.

Do you have photos of your favourite cakes?

Absolutely! I can’t get enough of these stunning creations. We’ve created a gallery here. To stay up to date on all of our latest cakes, give us a follow on Instagram!

I’m planning an event but it isn’t for another year, is it too early to book my cake?

Since we focus on creating bespoke cakes, we limit the number of bookings to ensure each cake can be given the attention to detail it deserves. Often each cake is designed from scratch as we work with our clients to create their cake vision. With that being said, we book up quite quickly and far in advance! For Friday/Saturdays, long weekends, or popular months (March-September) we suggest you save your date with a deposit as soon as possible. A $75 non-refundable deposit secures your date and ensures our availability. We can always work out the details (design and size of cake) as numbers come in from your RSVP’s.

Will an all buttercream cake hold its shape for the duration of my event? 

YES because we use an Italian meringue buttercream for all our fillings and decorations on the cake. This is the most stable of the different types of buttercream. Ask Megan to talk baking science to you, she’ll be happy to share! Please avoid leaving our beautiful creations in direct sunlight. Cakes arrive chilled to ease with transportation and will come to room temperature while they add to the decor of your event. Our cakes are best enjoyed when the buttercream is at room temperature and cuts like soft butter- YUM! We have set up cakes on some of the hottest Vancouver days, both indoors and outdoors and our cakes have sat out for the whole reception without any issues.

What size cake do I need for my event?

It all depends on how much cake you’d like to serve. Our servings are by Wilton’s standard for weddings, which are 1″ by 2″- quite small. Servings of this size often work best for a multi-course meal and provide some flexibility in numbers if not everyone has a sweet tooth. Since the servings are small, I would advise to choose a cake that is close to your guest count as not all venues will cut the cake to Wilton’s standard sizing and often cut slices larger. Sheet cakes and cupcakes can always be added on to your cake order to make up the difference in numbers. Figure out the right size with our handy guide!

When will you deliver the cake?

Providing us beforehand with a day-of-timeline is very helpful so we can plan the best time to come and deliver your cake. There are many things to consider such as traffic, construction detours, and of course ambient temperatures, which all play a part in our delivery process. Generally we aim to deliver your cake before guests arrive. This way your guests can be wow-ed when they enter your fabulous fete!

Please inform us of the following: Where would you like the cake placed? Who is my point of contact at the venue? What is the earliest I can access the venue?

I have my own cake topper, can you add it onto the cake? How do I get it to you?

Absolutely! Please let us know and we can coordinate a time for you to drop off your cake topper to our studio. We’ll place it on your cake and ensure it is perfectly poised for your event.

I want the florals on my cake to match my bouquets, will you work with my florist?

We are happy to add florals to your cake. Just tell us the colour palette and we can go from there. The bulk of the florals will be provided by us, and either the day before your event or at the venue, we can place the florals from your florist on the cake to bring the whole look together.

Okay, I’m ready to book Mooch for my special day! How do I begin?

Hurray! The next step is to reach out to us to ensure your date is still available. Contact us and we’ll be right with you to talk cake!