FAQ

BOOKING

How do I place an order?

We want to create the perfect order specifically for you! For one of our Mini Cakes (6″, Mini Two Tier, or Cupcakes by the Dozen) you can order online. For custom orders (weddings/tiered cakes) please contact us and Mooch will send you an email to work out the details.

How can I pay?

Mooch accepts etransfers to megan@moochbymegan.com and credit cards via Square for online payments. Cakes will only be commissioned once we have received payments in full.

Can I place an order for today?

Unfortunately not. Since everything is made from scratch and made to order, we are by appointment only. We make all of our goodies with love, which means we mix them by hand and only in small batches. That’s why we need advance notice to prepare. 

How early do I need to place my order?

We can make a cake from our Mini Cake Series with just a few days’ notice! Since we book up quickly, please order in advance of your date to ensure we are available.

For a customized cake (including wedding cakes), it is best to secure your date 6-9 months in advance during the summer peak season and 2-4 months in the winter/spring low season.

I’m planning an event for next year. Is it too early to book my cake now?

It’s never too early. We book up quite quickly and far in advance! If your event is on a Friday, Saturday, a long weekend, or in a popular month (March-September), we suggest you save your date with a deposit as soon as possible. A $75 non-refundable deposit secures your date and ensures our availability. We can work out the details such as the design and size of the cake later.

SPECIAL EVENT CAKES

Do you make cakes for special events? 

We do! Often each cake is designed from scratch as we work with our clients to create their cake vision. We limit the number of bookings to ensure that each bespoke cake will receive the time and attention it deserves. Note that a $75 non-refundable deposit is required to secure your date.

While we prioritize weddings and tiered special occasion cakes, we would love to create a 6″ cake for your event as well (if our schedule permits). 

How much can I expect to spend on my custom cake?

Pricing depends on the intricacy of the design and the flavour. As a rough guideline, a simple cake can be as budget-friendly as $8/guest. Our tiered cakes start at around $200 for a Mini Two Tier (4” & 6″) for 18 servings. We always include delivery of your tiered cakes because we want our creation to make it to the destination unscathed as much as you!

What size cake do I need for my event?

It all depends on how much cake you’d like to serve. Our servings are by Wilton’s standard for weddings, which are 1″ by 2″ by 4″ tall. Servings of this size often work best for a multi-course meal and provide some flexibility in numbers if not everyone has a sweet tooth. Since the servings are small, we would advise choosing a cake that is close to your guest count, as some venues will cut larger slices. You can always add sheet cakes and cupcakes to your order to make up the difference. See this handy guide to help you figure out the right size! 

I have my own cake topper. Can you add it to the cake? 

Absolutely! Please let us know and we can coordinate the design to accommodate the cake topper. Have the cake topper ready at the venue and we’ll place it on your cake for you.

I want the florals on my cake to match my bouquet. Will you work with my florist?

We are happy to add florals to your cake. Just tell us the colour palette, and we can go from there. We will provide the bulk of the florals, but we are happy to add your own florals to the cake as finishing touches either the day before your event or at the venue.

Will an all buttercream cake hold its shape for the duration of my event? 

YES! We use an Italian meringue buttercream for our fillings and decorations, which is the most stable type of buttercream. Ask Megan to talk baking science to you; she’ll be happy to share! 

We have set up cakes on some of the hottest Vancouver days, both indoors and outdoor, and our cakes have sat out for the whole reception without any issues. Whenever possible, try to avoid leaving our beautiful creations in direct sunlight though! 

When when will you deliver the cake?

Please provide us with a day-of-timeline if you have one. This will help us plan the best delivery time. There are many things to consider (think traffic, construction detours, and ambient temperatures), which all play a part in our delivery process. Generally, we aim to deliver your cake before guests arrive. This way your guests can be wow-ed when they enter your fabulous fete!

Please inform us of the following: Where would you like the cake placed? Who is our point of contact at the venue? What is the earliest we can access the venue?

Okay, I’m ready to book Mooch for my special day! How do I begin?

Hurray! The next step is to reach out to us to ensure your date is still available. Contact us and we’ll be right with you to talk cake!

OUR CAKES

How does the design process work?

Our standard height for each tier is 4” tall; three layers of delicious cake with two layers of filling in-between. Depending on what flavour cake and filling you choose, the buttercream colour may be different (raspberry buttercream is a soft pink, for instance). If you prefer a white finish on your cake, though, just let us know! Also keep in mind that if you choose a “semi-naked” design, the coloured buttercream used between the cake layers will be visible.  

How long will my cupcakes and cakes last at home?

Well, if you have a sweet tooth, not very long! For best results, place them in the fridge and take them out an hour before serving. They’ll stay fresh for up to 5 days since we bake all goodies right before you pick them up.

Do you have photos of your favourite cakes?

Absolutely! We can’t get enough of these stunning creations. We’ve created a gallery here. To stay up to date on all of our latest cakes, give us a follow on Instagram!

DELIVERY AND PICKUP

How do the cake pickups work for your Mini Cake Series?

Our cake pickups are as contact-free as possible by using time slots. If you’re running late, please let us know so we can make arrangements. Cakes are chilled to help you with transportation and will come to room temperature on location. Our cakes are at their best when the buttercream is at room temperature and cuts like soft butter (YUM!)

Please be careful when transporting your cake! We are not responsible for any mishaps on the road. 

Where are you located?

Currently, Mooch’s goods are all homemade since we don’t have a store (just yet!) They are made in Vancouver, B.C. by Megan, who is FoodSafe Certified! We do have access to a commissary, but whenever possible, we prefer to create our items in our kitchen as the commissary can be very crowded.

Do you offer delivery for the Mini Cake Series?

Yes! If you want your cake to arrive unscathed, consider opting for delivery. We are happy to provide delivery through Locvl Delivery, which specializes in delivering delicate items across the Lower Mainland.

DIETARY RESTRICTIONS

Do you have any Gluten-Free options?

Yes! Any of our cakes can be made with gluten-free flour. We can also create desserts specifically tailored to your event. There is always a small chance of cross-contamination (like in any kitchen), but we do our best to keep these to a minimum. 

Can I adjust the amount of sugar in the cake or buttercream?

Sadly we cannot decrease the amount of sugar without sacrificing flavour and texture, as sugar plays many roles in baking other than just making things sweet. For this reason, we have tested and tweaked our recipes to be well balanced in flavour –from the cake to the filling.