Mini Cakes Series:

All of our Mini Cakes (4″, 6″, Cupcakes by the Dozen) are final sale.

Design Process:

Every cake we make is handcrafted; all of our designs are created by hand and are subject to the artistic interpretation of our Pastry Chef. You may provide us with a photograph for inspiration; however, as we respect other artists, we make no claims for duplication of the work done by other cake decorators. All our products are one of a kind and designs may vary as no two products are crafted the same.

Deposit:

To reserve your date, a $75 non-refundable deposit is due at the time of booking.  Since we focus on creating bespoke custom made to order cakes, we only take a select number of bookings to ensure each cake is given the attention to detail it deserves. Booking your order means that we are often turning down other work. 

Final Payment:

All final payments are due TEN DAYS prior to your event date. If payments are not received by the agreed upon and specified due date, your order may be cancelled. Cakes will not be commissioned without full payment. We will send you an email before cancelling any orders, as we know that sometimes life can be a little crazy!

Rescheduling/Cancellations:

We accept rescheduling and cancellation requests via email only. Due to being a small shop, we do fill up quickly and only take a limited number of orders to ensure we put our best work forward. If the event is rescheduled, your deposit can be transferred to the new date (within 1 rolling year). This transfer is dependent upon our availability and we will do everything we can to be part of your wonderful day.

Cancellations will NOT be refunded within 14 days of the scheduled event, as we will have already ordered supplies, and will not be able to fill your spot with a new order. If payments have been paid in full for an item, under certain circumstances we may offer store credit. In lieu of cancelling your cake, you’re welcome to have it as scheduled and enjoy it all to yourself.

We do not provide refunds for disliking an item; taste, colour, and texture are all subjective, and not cause for refund. It is entirely up to our discretion, to change or otherwise offer any other options to the customer.

Pick Ups:

Please find your items in the red cooler on the black shelf. Cakes will be placed in the cooler 10 minutes before your selected pick up time. If you are UNABLE to make it at your selected time, please call/text 778-668-7393 and we might be able to store your cake in the fridge and move your pick up time later. Once the cake leaves our facility, we are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter- so please transport your cake with care. Please prepare your vehicle so it is clean and free of items that could roll or slide into the cake. We do everything in our power to provide a structurally sound cake, however please note that cakes are very fragile and can become damaged without care, drive carefully and slowly. Delivery is always available to take some of the stress off of transporting cakes.

LocvlDelivery’s Policies & Process:

Although a preferred window is selected, it may not always be guaranteed. Factors such as traffic, weather, and other unforeseeable delays may cause us to not make it within this window. Please be patient with us as we are doing our best to get the item delivered!

Once a driver begins their delivery you will automatically receive a text notification that a delivery is on its way, along with a delivery tracker for the driver. When the driver arrives within 200m of the delivery location you will receive an additional text notifying that the driver is nearing their location and should be prepared to meet the driver to receive the delivery.

If you are not home our driver has the option to A) Leave it with a concierge or receptionist or B) Leave it at your door in a covered area, hidden out of site from public view.

The driver will call you when they arrive and if there is no answer, LocvlDelivery’s dispatch team will be notified and give you an additional call. If there is no answer the dispatch team will let the driver know that they can either leave it if it’s a house. Or carry on to their next destination with the item on hand until our team hears back from you.